Order Management

 

1.  Order Forecasting

 

Brightpoint India can provide forecasting of channel orders to ensure availability of stock for channel partners and own shops. Forecasts will be based on sales order history and upcoming product launches and promotions. Based on inputs from market and Brightpoint India internal tools and data, Brightpoint India will produce a sales forecast reports, assisting clients in the logistical planning.

 

2.  Sales Order Management

Sales orders or shipping instructions are received either directly from the channels or via operators. Media for receiving orders or shipping instructions will include phone, fax, email or web, and Brightpoint India will provide automated order management facilities.

If Brightpoint India will take orders directly from the channels, it must be established what the credit limits/terms, if any, are (unless Brightpoint India is taking account receivable responsibility), what are the allocation model is, if any, the pricing tables/tiers and what other product restrictions there are.

In Brightpoint India experience, manual intervention, although largely automated process, is necessary for the sales order management specifically from Finance Department.

 

3.  Credit Control & Stock Allocation

The mechanisms of how to set credit limits, what securities to be provided, the credit periods, credit holds and change of terms are to be discussed and scoped out. There is an obvious balance between risks, rewards and the efficiency of handling the channels that need to be established.

Brightpoint India tasks include the facilitation of allocation of stock against submitted orders, allowing clients a means to regulate stock flow in the market and processing of credit control queries, verifying that the ordering entity has enough credit in the account before distributing stock.

 

4.  Picking, Packing & Dispatch of Goods

Brightpoint India will prepare approved orders for dispatch by picking and packing them in a secure and robust manner. Picking will be done according to computer-generated packing lists, and items will be scanned using barcodes to ensure that serials are tracked.

5.  Cash & Carry Management

Brightpoint India has access to the resources and knowledge to set up and manage cash & carry operations to provide additional services to distributors and to capture new, potential distributors (from the sub- distributor layer).

It may be more efficient and effective to establish cash & carry operation for customers in the following cases:

i.  Small volumes (to limit administration or freight costs)

ii.  No credit is or can be given to the customer

iii.  In-direct channel development is preferred (i.e. reduce barriers to become a dealer)

iv.  Speed of fulfilling customer requirement

The cash & carry operation may include an internet café, comfortable waiting area, product displays, brochures, demonstration areas, training areas and merchandising.

 

6.  Invoicing & Collections

 

Brightpoint India can also offer to handle collections, either as part of the logistics function (collection cheques) or separately.

 

7.  Contract Data Entry

Brightpoint India can provide a service for collection and data entry for pre-paid or post-paid contracts into the subscriber management system on behalf of the network operator and its dealers.

Note: The physical collection of customer contracts and the activation process will require additional scoping and discussion.

8.  Merchandising & Collateral Materials Distribution

Merchandising materials and collaterals will be distributed to points of sale along with regular products. It is anticipated that the order management for these items will be managed by sales support staff.