Brightpoint GB currently delivers a number of managed service solution components on a pick and mix basis targeted towards medium to large scale mobile deployment customers. This along with the airtime, hardware and software components are tailored to meet each customer’s specific requirements and are delivered through a bespoke managed services wrap. Some of the services on offer include the following:

• Requirements analysis
• Service level agreement (SLA) definition
• Contract terms and conditions completion
• Reporting and review program

• Project planning using a defined project methodology
• Deployment coordination
• Business process and risk management

• Management of deployment and all relevant services
• SLA reporting 
• Service review/enhancement program
• Change control

• Deployment process management
• Support process management
• Returns process & Hot - swap activity management
• Bespoke reporting

• SD card hard reset recovery/imaging
• Testing & acceptance
• Kiosk builds/lock down
• Windows Mobile ROM Customisations

• Pre-configured and charged stock
• Repair and fault diagnosis
• Warranty management
• 24 Hour UK / 48 Hour European delivery

• OTA configuration & software updates
• Asset tracking by groups
• File synchronisation & backup
• Security policy enforcement
• Scripted software policy enforcement
• Time synchronisation
• Device inventory management 
• Security, Lock & wipe

• Network Operations Centre (NOC)
• Redundancy
• Multiple network APN’s
• Security

• Dedicated national number
• SLA Managed 1st, 2nd, and 3rd line technical support services

• Supplier of airtime from all major UK operators

• Pocket  PCs / PDAs, Smartphones, Ultra - Mobile PCs, BlackBerry, Mobile Phones, PC Data Cards / Modems, 3G Routers, GPS Navigation, Fixed Cellular Terminals, Ruggedised PDAs, VoIP and Mobile Fax

• Stock Holding/Warehousing
• Despatch 
• Warranty/Returns
• Global distribution

These services have been developed from our experience as a leader in the mobile data and communications markets. In addition to this our unique web-based service delivery system provides sophisticated management and reporting for the solution, deployment process control and on-going management of a mobile solution. This service delivery tool sets Brightpoint GB apart from other providers in the market.