Reverse Logistics

Returns are a lost sale and a financial burden. Brightpoint offers systems and processes that minimize the impact and create opportunities for improved service.

Brightpoint’s reverse logistics processes reduce costs and create opportunities for OEMs, network operators, MVNOs, and retailers. Our programs are built around your specific needs with speed, accuracy and quality as the constant. We receive, sort, triage, test, refurbish and repackage returns so they can re-enter the market. We administer the disposition of recalls, warranties, and exchanges. We even tap secondary markets that return costs to your bottom line.

Taking place with every return is the identification and documentation of trends and defects that -- when coupled with Brightpoint's insight -- can help you reduce return volumes in the future.